We want you to be happy with the product you've purchased. Wash just a couple of towels and try them out. Test out a couple of wipers. If you are not completely satisfied we want to hear from you.
- Contact us right away. There is nothing worse than being unhappy or frustrated with a product you ordered and feeling like you're stuck with it. We want to know why the product doesn't work for you. We have a 100,000 square foot warehouse full of wiping products. If the first wiper is not the right one, our wiping experts will be happy to help you find the best solution: 800-225-9473 M-F 8am - 5pm EST or customerservice@ercwipe.com
- Send back the product you don't want. We'll take back any unwashed or unopened product within 30 days of purchase date. Contact us and we can send you a return authorization. We are sorry, but we cannot take returns of laundered, printed items, masks, face coverings, or custom orders. Also, due to high demand of sanitizing and disinfecting products, all hand sanitizer and disinfecting wipes sales are final.
- We'll refund you 100% for the returned product. You pay the return shipping. (All refused shipments will be subject to a 15% restocking fee.)
- Remember, Call us! If you are reading this before you order, you are probably a little unsure of what to order. We've been in the wiper business for nearly 95 years. Call us 800-225-9473. Don't guess. We can help! If you've already ordered and are not completely happy, we'll take care of that too.
